Unibet Terms & Conditions — Your Rights & Responsibilities

1Introduction & Eligibility

These Terms and Conditions ("Terms") apply to the use of the Unibet platform and all its services. By opening an account, logging in, or using any service on Unibet, you are deemed to have read and accepted these Terms in full.

Unibet is an internationally licensed online gaming platform. We offer casino games, Sports Betting, live games, and other entertainment services to users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between you and us.

Unibet reserves the right to update these Terms & Conditions at any time. Any changes will be notified on the website, along with the date the new terms come into effect.

2Account Registration & Usage

A valid personal account is required to use Unibet's services. You must provide accurate and truthful information at the time of registration. Accounts created with false information may be closed at any time and deposited funds may be forfeited.

• Each person may register only one account — multiple accounts are strictly prohibited.
• The name, date of birth, and contact details provided at registration must be accurate and truthful.
• You are responsible for keeping your account password confidential. You must not allow any third party to access or use your account.
• If you suspect unauthorized access to your account, contact Unibet support immediately.
• The account holder is solely responsible for all activity on their account.

3Age Eligibility

Only individuals aged 18 or above may register an account and use Unibet's services. Allowing minors to access our gaming platform is strictly prohibited and violates our policy.

• A national ID card or passport may be required to verify your age at the time of registration.
• Providing false information about your age will result in immediate account termination.
• Users registering from outside Bangladesh are solely responsible for complying with the local laws of their respective country.

4Bonus & Promotion Terms

Unibet offers a range of bonuses and promotions — welcome bonuses, daily cashback, referral bonuses, free spins, and more. Each bonus comes with its own terms and conditions, which are communicated at the time of the offer.

• Bonus funds are subject to wagering requirements before withdrawal — typically 10–30x the deposit amount.
• Bonus validity periods typically range from 7 to 30 days — the specific timeframe stated on the offer page applies.
• Multiple bonuses cannot be claimed from the same household or IP address.
• If bonus abuse or fraud is detected, the bonus and any associated winnings will be voided.
• Unibet reserves the right to modify or cancel any bonus offer at any time.

5Deposit & Withdrawal Policy

Unibet supports all popular payment methods in Bangladesh. The following rules must be followed for deposits and withdrawals:

• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
• Deposits are typically instant; withdrawals are processed within 24 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be held pending completion of KYC verification.
• Bank transfer withdrawals may take 3–5 business days to process.
• For suspicious transactions, Unibet may request additional information for verification purposes.

6Game & Betting Policy

All games on Unibet are powered by internationally recognized Random Number Generator (RNG) technology, ensuring every game outcome is completely fair and random.

• If your connection drops during a game, the system automatically saves the game state.
• If a game is cancelled due to a technical error, all bet amounts will be refunded.
• Once a bet is confirmed in Sports Betting, it cannot be changed or cancelled.
• In live games, the dealer's decision is final; results will not be changed unless a technical error has occurred.
• Exploiting any bug or glitch in the gaming software is strictly prohibited.

7Security & KYC Verification

Unibet strictly adheres to international Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. This is essential to protecting all users and maintaining the integrity of the platform.

• A copy of your national ID, passport, or driving license may be requested at any time for identity verification.
• A utility bill or bank statement may be requested for address verification.
• Large transactions may be restricted if KYC verification has not been completed.
• The verification process may take up to 48 hours.

8Responsible Gaming Policy

Unibet believes gaming should be a form of entertainment, not a source of addiction. That's why we have a range of tools and measures in place to promote responsible gaming.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Decide in advance how long you will play in a single session.
• Cooldown Period: Take a break from gaming for a set period of time.
• Self-Exclusion: The option to keep your account inactive for an extended period.
• Reality Check: Your play time and spending details are shown to you at regular intervals.

Our dedicated support team is always on hand to help with any gaming-related concerns. To learn more, visit Responsible Gaming Page।

9Account Suspension & Closure Policy

Unibet reserves the right to temporarily suspend or permanently close your account for any of the following reasons:

• Breaching any part of these Terms and Conditions.
• If fraud, bonus abuse, or any deceptive behavior is detected.
• If evidence of managing multiple accounts is found.
• If false information is provided during KYC verification.
• If there is suspicion of money laundering or any other illegal activity.
• Exploiting any technical error or malfunction for unfair gain.

10Dispute Resolution Process

For any dispute or complaint, please contact our customer support team first. Most issues can be resolved directly within 48 hours.

• You can submit a complaint via email or live chat.
• Please attach any relevant screenshots or evidence along with your complaint.
• The support team will provide an initial response within 48 hours.
• Complex cases may take up to 14 business days to resolve.
• If a satisfactory resolution is not reached, you may escalate your complaint to the relevant licensing authority.

11Terms & Conditions Amendment Policy

Unibet reserves the right to update these Terms and Conditions at any time. Any changes will be announced on the website and communicated to registered email addresses. Continued use of the platform following any changes constitutes acceptance of the revised Terms and Conditions.

The latest version of these Terms and Conditions is always available on this page. Check the "Last Updated" date at the top of the page to confirm you are reading the current version.